Thursday, March 29, 2007

Microsoft External Aging Summit - March 29 and 30, 2007

This invitation was sent to all Microsoft employees worldwide, who might have some interest in attending a series of presentations by noted luminaries in the fields of Aging, Senior Initiatives, and Technology for Senior Housing. Joining me are notable gurus like Richard Adler, Mary Furlong, and AARP's Mike Lee. This Summit should be a real eye-opening experience for Microsoft. More to come as the presentations unfold.

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To All:

I would like to remind you about our Aging Externals Summit 29-30 March 2007—that’s tomorrow and Friday. If you have ANY interest in the senior-related market, you will NOT want to miss attending one or more of the ten presentations that have been scheduled. Descriptions of each session and the entire agenda is contained in this e-mail.

Please note that a closing keynote by AARP’s Mike Lee has been scheduled for Friday at 4—you’ll shortly receive a Schedule+ for Mike presentation.

The purpose of the summit is to provide Microsoft employees with information from a group of third-party individuals with senior-specific expertise/products. The information/data gathered during the summit will be used for our FY 08 business planning.

Join me in Building 122 tomorrow (or via the phone-866-; Participant code:) or Building 100/1125 (or via the phone-866-; Participant code:) on Friday.

Wednesday, March 28, 2007

Nursing Homes Luring Short-Term Patients

Could this be the beginning of a developing trend?? See below

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By MARC LEVY
Associated Press Writer

March 25, 2007, 6:11 PM EDT

HATBORO, Pa. -- John Smyth needed more than the big flat-screen TV, towel warmers and homelike furniture offered at the Willow Ridge Center to persuade him to stay in the nursing home's rehab unit following knee-joint replacement.

What sold the 70-year-old retired plumber was the ability to sleep, eat and exercise in space separate from the suburban Philadelphia home's long-term patients -- "the really older people," he calls them.

"Both parents died in a nursing home and I guess that sort of put me against it a little bit," said Smyth, a six-inch stripe of metal staples still adorning his garishly swollen right knee.

With billions of dollars at stake, nursing homes across the nation are rushing to reinvent themselves to compete with hospitals and affiliated rehabilitation facilities for short-term, higher-paying patients like Smyth. They are spending hundreds of millions of dollars on renovations and additions and new features like aromatherapy, brightly colored decor, spacious therapy gyms and Internet cafes to try to create a new, warmer, less institutional image.

Most often, they are providing postoperative rehabilitation for knee- and hip-joint patients, but heart attack and stroke victims are also coming in for therapy. Though many are retirees, others are still in the work force and some patients are as young as their 20s.

Offering treatment at lower costs, nursing homes are undeterred by criticism that they do not have the expertise that hospitals do, and that some data show a decline in the quality of their rehab care.

One of the nation's largest nursing-home chains, Toledo, Ohio-based Manor Care Inc., has been among the most aggressive in seeking out short-term patients.

Several Manor Care nursing homes, including one in Boca Raton, Fla., now handle primarily rehab patients and about half of all the patients in the company's 280 nursing homes are now discharged in under a month, said chief operating officer Stephen Guillard.

In its 2005 annual report, Manor Care credited its shifting focus to rehab patients for its revenue growth, which exceeded 6 percent that year.

The prospect of bigger payments has spurred a pace of building unusual for an industry with many properties dating to the 1970s, and which has seen home-based care and assisted-living facilities compete for the older, sicker patients who, while less profitable, have been their core customers for decades.

"Trying to attract a better-paying patient is a major strategy," said Bill Bonello, a Wachovia Securities analyst in Minneapolis who tracks the nursing home industry.

Medicare, the federal health insurance program for the retired and disabled, pays two to three times more per day for its patients than Medicaid, which covers the vast majority of traditional nursing home patients.

"It's a higher-cost business, higher-risk business, but there's a greater opportunity" in rehab than in traditional nursing home care, said Tim Lukenda, president of Tendercare Michigan Inc.

Tendercare's just-opened facility in Suttons Bay, Mich., has fewer beds than is typical of its 29 other nursing homes. But the footprint is larger, with private rooms, a library lounge, interior courtyards and a "Main Street" featuring a beautician, massage therapist, mail room, barber and dining room.

The moves by the nursing home industry represent yet another assault on the hospital industry, which has seen other competitors, such as surgery centers, also siphon off some of its best-paying customers.

Nursing homes have gotten a boost from the government, which in 2004 revised a two-decade-old Medicare rule and toughened enforcement to limit the number of enrollees who can stay in rehab hospitals. Also helping the industry: cost-cutting by managed-care companies and commercial insurers, which look for cheaper alternatives to post-surgery stays in hospitals.

Medicare paid $6.4 billion to rehabilitation hospitals in the 2005 fiscal year, and accounted for 70 percent of all discharges from the facilities, according to the Medicare Payment Advisory Commission, an advisory agency created by Congress.

As payments have shifted, rehabilitation hospitals discharged 18 percent fewer Medicare patients in 2006 than they did in 2004, a drop that is projected to be more than twice as steep in 2009, according to eRehabData, a service of the Washington, D.C.-based American Medical Rehabilitation Providers Association.

Medicare estimates that nursing homes can rehabilitate knee and hip replacement patients for a third and up to nearly half the cost of hospitals. The homes say they can provide care cheaper because they have much lower overhead than hospitals, including in areas such as services, staff and equipment.

Almost half of the nation's nearly 16,000 nursing homes are independently owned, while some others are run by chains with hundreds of facilities in more than a dozen states. Both the independents and the chains are adjusting to the new landscape. In Aurora, Colo., four nursing home operators are adding space for about 250 more rehab patients, including Cleveland, Tenn.-based Lifecare Centers of America Inc., which is building a 74-bed addition.

Renovations and new construction are making some nursing facilities feel more like homes or hotels, with Internet access, flexible therapy schedules and more meal choices. Some boast private rooms and bathrooms, huge therapy gyms and cafe-style eateries.

Salisbury, N.C.-based Lutheran Services for the Aging, which runs five nursing homes in North Carolina, is experimenting with aromatherapy to help transform common shower facilities into spas.

"We feel like we've probably gotten more people who are looking at the environment and want to spend more time and ask questions about how we do things," said Ted W. Goins Jr., Lutheran Services' president. "And I think that will only increase in the future."

Meanwhile, questions about the quality of rehabilitative care in nursing homes remain a concern.

The Medicare Payment Advisory Commission this month cited data that it said showed a falling quality of rehab care at nursing homes.

The commission said that, on average, nursing homes did not discharge as many patients as quickly in 2004 as they did in 2000, and that the number of their patients returning to the hospital for certain conditions rose during that period.

Dr. Andrew Star, an orthopedic surgeon who is the director of joint-replacement surgery at Abington Memorial Hospital in suburban Philadelphia, said rehab patients at nursing homes don't have the same access to therapy equipment or their doctors as they do at hospitals.

"The level of care is not nearly as good," he said.

The American Health Care Association, a Washington, D.C.-based nursing-home advocacy group, said data also exists to show the quality of rehab care at nursing homes is improving. But the association acknowledged that better information is still needed to measure and compare programs.

The nursing home industry says it has made major strides in rehabilitative care, accommodating doctors' visits, adding rehab therapists and nurses, and obtaining new equipment such as wound-closure vacuums and electrical stimulation machines.

Attracting rehab patients has meant catering to a younger generation, many in their 50s and 60s, who have an aversion to what they view as the traditional nursing home.

Kennett Square, Pa.-based Genesis HealthCare Corp., which owns Willow Ridge and 220 other nursing homes, paid particular attention to separating the rehab wing from the long-term patients when it renovated its 10-year-old facility in Hatboro.

"A nursing home used to be where everyone checked in and they didn't check out," said Genesis' public relations director, Lisa Salamon.

Now, she said, many people go to their nursing homes "to learn how to walk and talk. Half the people we take in go home in 27 days."

When Smyth was told before his surgery that he would rehabilitate in a nursing home, he toured three different facilities. Willow Ridge won him over, but some of its extra touches -- such as the brightly decorated shower facility and plush towels -- went unappreciated by Smyth because his stay was to be a week.

"I can't get a real good shower until I get these staples out," Smyth said, "and I'll be home by then."

Copyright © 2007, The Associated Press

Tuesday, March 27, 2007

Technology Factoids

From Wired Seniors, a Pew Internet Project report

  • American over 65 years old, especially older women, are coming online at faster rates than other age groups.
  • Wealthy and educated seniors are most likely to go online.
  • Wired seniors are devoted Internet users; 69% go online on a typical day, compared to 56% of all Internet users.
  • Another study found there is] strong demand from senior citizens for computer and Internet training.
  • A prime reason [for seniors] to go online is to connect with their children and grandchildren.

Click http://www.pewinternet.org/report_display.asp?r=40 to access the entire Pew report.


Senior Connectivity

Seniors continue to be the fastest growing group of people crossing the digital divide, using the Internet to reach out to their friends and family, explore new interests, take courses, plan travel, and using cyber space to keep mentally and socially active.

Seniors want to be connected; they expect to be able to connect. To attract them to your property, you have to provide connectivity.

Many senior living sites try to meet this connectivity expectation by setting up a couple of computer work stations in a "computer room" or corner of a common room. Residents come to the computer room, log on, and connect; reminding us of the very early days of the telephone, when hotels would have dedicated "telephone rooms" for their guests. But can you imagine asking your residents to come to a "telephone room" whenever they wanted to make a telephone call? The same is true when it comes to using the Internet.

Owners who have dedicated computer rooms in their buildings report that computer rooms do not expand computer/Internet usage beyond the current "active" group of users and do not promote increased social interaction, in fact, residents seek privacy for their Internet "conversations" and are actually less likely to use the room when other users are present.

Like the telephone, an Internet connection belongs in every room. And for the same reasons, privacy, security, comfort, and convenience.For the cost of outfitting a typical computer room, you can give 160 residents the skills and equipment needed to access the Internet from the safety and privacy of their own unit.

Saturday, March 17, 2007

AAHSA - Future of Aging Services Conference

For those of you who can't be in Washington DC to attend this conference that starts tomorrow and ends on March 21, the editors of TSH will attempt to bring you the highlights as they occur on site.

The registration information and agenda is located here:

http://fasc2007.experient-inc.com/

Stay tuned for a series of exciting announcements about all the new technology that will be introduced over the next few days.

Friday, March 16, 2007

Seniors & The Internet: The New Mega-Users

It’s a fact. Seniors, especially those over age 65, are flocking to the Internet faster than any other age group. In fact, they’re a large and growing, but untapped, market. Jupiter Media Metrix estimates that the percentage of those over 65 using the Internet will grow 368% over the next four years, from 3.7 million users to 17.3 million (or about one in every four seniors).

What’s driving this trend?

  • First, convenience. Seniors are realizing the convenience of using the Internet. To shop. To track investments. To plan travel. To communicate and collaborate with their children and grandchildren.
  • Second, portability. Seniors are using the Internet to create virtual communities that are independent of where they live so that a move to alternative housing doesn’t led to isolation from old friends. Internet-enabled seniors find it easier to stay in touch with their friends and family members, particularly their grandchildren who might not write or call but will respond to emails.
  • Third, simplified technology. Many seniors are put off by the complexities of having to master a PC in order to connect to the Internet. New technology utilizing a familiar appliance, the TV, makes connecting easier.
  • Fourth, training. A lot of development has gone into creating senior-centric self-paced learning modules that take the mystery out of connecting, setting up an e-mail account, and surfing the Web.
  • Fifth, more senior-centric web sites, including SeniorCenter.com, with content developed for and by seniors. This includes many e-tailers who are now recognizing that, with the growing number of senior Internet users, they need to target the special needs and interests of seniors.

Seniors are just like the rest of us, only older. They want to stay in touch. They want convenience. They want to participate in contemporary life. The Internet allows them to do all of this regardless of where they live. And one of the most exciting developments we’ve seen is the recognition by owner/operators of senior housing communities that providing Internet access to their residents isn’t just an "amenity", it’s a necessity, and a legitimate response to a growing consumer demand.

I'd like to see every senior in America given the opportunity to easily and conveniently get connected. Virtual communities and the socialization that comes with connectivity can do as much, if not more than an aggressive activities program, to keep seniors in multiple-unit housing active and engaged, and therefore happy and healthy,

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Wednesday, March 14, 2007

IT Spending Gap - Acute vs. Post-Acute

I had a conversation yesterday with a leading hospital CIO and he said that most hospitals budget $17,500 per patient bed for IT spending. This only includes the infrastructure and software costs, not medical device hardware like MRIs etc.

In the Long-Term Care industry, facilities are lucky if they can spend one-tenth of that amount per resident. Where is our indsutry going to find the financing to remain competitive in the delivery of healthcare services for the ever-increasing numbers of residents? I'd suggest a letter writing campaign to your elected representatives . . .

Sunday, March 11, 2007

The Hospital Room of the Future and Smart Homes for Elder Care

Will the senior housing industry follow the lead of technologically-savvy hospitals and start building in "smart-home" capabilities? See the latest from the 2007 HIMSS Conference that could show us how to make aging-in-place a more desirable outcome of getting old.